October Update: Fulfilment Waves and BackerKit Clarification
30 days ago
– Tue, Oct 22, 2024 at 11:51:25 AM
BackerKit Order Status (Marked as fulfilled) Clarification
There has been some confusion we'd like to clear up concerning the status of your orders in BackerKit. As part of the fulfilment process, and to avoid duplicate orders, as soon as a wave is exported and sent to a distribution hub, we mark all orders in that wave to 'fulfilled' in BackerKit. This does two things: it makes sure those orders do not show up in any other waves (preventing duplicate orders) and it helps paint a clearer picture to us of which orders still need attention - for example those missing addresses, payment information etc.
The side effect of this process is that orders switched to "fulfilled" will be shown as Shipped when you log into your BackerKit. This is standard procedure, and means that your order has been queued up to be shipped out from your regions hub. There is often a delay between when your order is set to Shipped on BackerKit and when you receive an email with your tracking information. Once your order has shipped you will receive an email with a tracking number.
Incomplete Surveys (Over 750!)
We are still dealing with a large number of incomplete surveys, that are missing addresses or payment details. Unfortunately without payment information we cannot properly charge your card, and we will have to delay shipping your rewards until its resolved.
At regular intervals we send out regular reminders to update your surveys, so please check the email connected with your Kickstarter account to make sure you haven't missed any. You can access your backerkit account directly here: https://fablemakers-domt.backerkit.com/ If you are having any kinds of issues with this, please reach out to us at [email protected].
Fulfilment Updates
North America Waves
For full clarity, we'd like to show the break down of the waves that have were sent to our distribution hub, and their status. The first 6 waves were broken down based on the complexity of the orders, focusing on the most common combinations of rewards that could be shipped quickly:
Wave 1 - Foil Box Set Only Shipping NEXT WEEK
Wave 2 - Regular Deck Only Shipping NEXT WEEK
Wave 3 - Foil Box Set, Rogue Pin, Bookplate Shipping NEXT WEEK
Wave 4 - Foil Box Set, Sleeves Shipping NEXT WEEK
Wave 5 - Regular Deck, Rogue Pin, Bookplate Shipping NEXT WEEK
Wave 6 - Foil Box Set, Rogue Pin, Bookplate, Sleeves Shipping NEXT WEEK
PLEASE NOTE: Wave 1 - Wave 6 are for orders that include ONLY what is listed in the wave. If you have those items in your order but also have other add-ons, you will be in one of the later waves.
The remaining waves are based on the amount pledged, focussing on the largest orders to start. Because the combinations of add-ons and rewards in each order can vary, it takes some time to input and process these at the fulfilment hub. We aim to have North America 95% fulfilled by the end of November, and we appreciate all your patience.
Wave 7 - $300+ Prepping to be shipped by END OF NOVEMBER
Wave 8 - $0-99 Prepping to be shipped by END OF NOVEMBER
Wave 9 - $100-199 Prepping to be shipped by END OF NOVEMBER
Wave 10 - $200-299 Prepping to be shipped by END OF NOVEMBER
UK/EU Waves
The Waves for this region Have been split up similarly to North America, though with a smaller number of orders over all, it requires a smaller number of waves:
Wave 1 - Foil Deluxe Deck Only Prepping to Ship IN NOVEMBER
Wave 2 - Standard Deck Only Prepping to Ship IN NOVEMBER
Wave 3 - 300$+ Prepping to Ship IN NOVEMBER
Wave 4 - 0-99$+ Prepping to Ship IN NOVEMBER
Wave 5 - 100$+ Prepping to Ship IN NOVEMBER
Wave 6 - 200$+ Prepping to Ship IN NOVEMBER
These waves are currently being prepped and will begin shipping at the start of November.
Australia/NZ Waves
Australia has a smaller number of orders and so was only split into two waves, which will be shipping through November:
Wave 1 - All Orders Not Including Dice Prepping to Ship START OF NOVEMBER
Wave 2 - All Orders That Include Dice Prepping to Ship END of NOVEMBER
Rest of World
Orders in our ROW distribution hub are being prepped and will be sent to smaller hubs across the rest of the world. A small number of these orders are waiting on the Liquid Core Dice, but our expectation is that all ROW orders should be fulfilled by the end of November.
This region has the smallest number of total orders, and will be done in a single wave.
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Updating Your Address
If you need to update your address, please reach out based on your region:
UK/EU - Gamesquest: https://gamesquest.freshdesk.com/support/solutions/29000015864
Australia - VR Distribution: https://help.fulfilment.vrdistribution.com.au/
Rest of the World - VFI OR North America - Whalebacker: [email protected]
Make sure to include Fablemaker's Deck Of Many Things as the project when reaching out, and include your complete shipping address!
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Need help?
E-mail us at [email protected]
Cheers,
The Hit Point Press Team
September Updates: Fulfilment and Shipping/Taxes Update
2 months ago
– Wed, Sep 18, 2024 at 10:28:08 AM
Manufacturing, Freight and Fulfilment Updates
Large Liquid Core D20
We have approved the pre-production of the Liquid Core D20 and it has entered mass production! We're going to keep a close eye on this and make sure that it moves along as quickly as possible.
Everything Else!
The rewards are all at the warehouses! We are in the process of exporting fulfilment waves from Backer Kit while the distribution hubs organize and count the stock. Because we want to make sure that everyone gets their rewards, we've been prioritizing making sure that the error with the Shipping and Taxes has been resolved.
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UPDATE: Charging Cards for Shipping and Taxes
We appreciate all your patience while resolving this issue - all the shipping and taxes have been updated and a majority of you have had the additional charges resolved - thank you!
There are still ~900 backers that need to update their payment information before we can charge them and ship them their rewards. If you are in this category, you should have received emails from Backer Kit with a reminder to update your information. Until we have that updated information and can charge your cards, we cannot deliver your rewards, so please head over to https://fablemakers-domt.backerkit.com/ and make sure your information is up to date!
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Fabled Heroes - New Subclasses: Complete!
The Fabled Heroes PDF stretch goal is done and heading your way as this post goes live, so please check your backerkit for a new digital download! Based on your votes, this PDF has new subclasses for the Druid, Rogue and Warlock - all inspired by the Fablemaker's Deck of Many Things!
Remaining Stretch Goals Progress
Thief of Fate Adventure: The adventure's edit is still under way and is still on track for a release in Q4, before the end of the year.
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Need help?
E-mail us at [email protected]
Cheers,
The Hit Point Press Team
August Update: Charging Shipping and Taxes + Freight Updates
3 months ago
– Mon, Aug 12, 2024 at 12:22:31 PM
Manufacturing and Freight Updates
Large Liquid Core D20
There have been some delays in the production of the Liquid Core die, we are waiting on a final pre-production copy for approval after which we will be pushing it directly into mass production. Orders that include this die will have slightly delayed fulfillment timelines.
Everything Else!
The remaining products are in freight, arriving into ports and on track for arriving at our warehouses by mid-August, as planned- which should hopefully be by the end of this week or next. Fulfilment sprints are being exported from BackerKit as we speak, to make sure that the fulfilment centers have everything they need to start fulfilling your rewards as soon as the product arrives.
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Charging Cards for Shipping and Taxes
On Thursday, August 15th we will be charging cards for the remaining balance of shipping and taxes that were not charged at the time of our last update. To check your shipping and tax details on BackerKit, head here: https://fablemakers-domt.backerkit.com/
Lets do a quick FAQ here to clear up any remaining confusion:
I only backed for digital content, will I be charged anything?
Nope, You're good to go! You can find all available digital content via your BackerKit account.
I backed for physical rewards during the Kickstarter but did not add any add-ons to my pledge in BackerKit after the KS was over. What will I be charged?
You will be charged only for shipping and any applicable taxes required to get you your rewards. You'll have 48 hours to review those charges and update your payment method if need be. You should not have been charged twice for the rewards you paid for directly on Kickstarter; if you were charged something in error, please reach out to [email protected] and we will get that sorted.
What will I be charged if I changed my pledge or added add-ons to my pledge in BackerKit after the Kickstarter ended?
When we charge your card on August 14th, this will be for the cost of shipping and any applicable taxes. To those who had selected add-ons to their pledge in Backerkit and were mistakenly charged for these after our last update, you will now only be charged for the cost of shipping and taxes. You will not be charged a second time for these add-ons. You will have 48 hours to review the shipping and tax charges, and to update your payment method if necessary.
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Oracle Spreads: Complete!
Our next Stretch Goal has arrived! These oracle spreads will guide you while using your Fablemakers Deck of Many Things as an oracle, helping you find insight into various questions you may have in your day to day life. This brand new PDF will be distributed at the same time this update is going out, so check it out on your BackerKit!
Remaining Stretch Goals Progress
Fabled Heroes Subclasses: Design! The subclasses are off to be designed, and will be released as part of our September update. Can't wait for you to see them!
Thief of Fate Adventure: Editing! The adventure is in the beginnings of the editing stage and it is still on track for a release in Q4, before the end of the year.
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Need help?
E-mail us at [email protected]
Cheers,
The Hit Point Press Team
Quick Update: Card Charge Error
4 months ago
– Fri, Jul 19, 2024 at 11:47:12 AM
Hi backers!
You may see that cards were charged today, but unfortunately these charges did not include taxes or shipping costs due to an error in our system. We're currently working with BackerKit to calculate the cost of these.
We will inform you all about this in a new update once we have these costs calculated, so you can review the amounts in your BackerKit account and have a 48 hour window to update your payment method, or reach out to us with any questions.
If you have any questions about this or any other aspects of your order, please reach out to [email protected] and we will help you out.
Thanks for your patience while we resolve this error!
June Update: Freight Update + New Stretch Goal PDF Release!
5 months ago
– Fri, Jun 28, 2024 at 10:17:10 AM
Summer is here and we have a sunny June update for you all!
Manufacturing and Freight Updates
Large Liquid Core D20
This reward is in the final stages of production, we are just confirming that the packaging looks good and we will be pushing it into mass production. Our manufacturer will be letting us know the production timeline soon, and we'll let you know next update about its progress. We estimate they will be ready to ship to our distribution hubs by the end of July.
Everything Else!
All other rewards have completed manufacturing and are being prepped for freight. It can be difficult to estimate how long the ships will take to arrive at their destinations, but they are estimated to arrive at their destinations by mid-August, with fulfilment to begin as soon as our distribution hubs have the stock counted and organized.
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Locking & Charging Cards
1) Lock Surveys - 5th of July, 2024
We're going to be locking down the surveys next week! If you need to update your add ons and shipping address, now is the time to do it!
We will be sending a 48 hour notification as we near the deadline.
Review your pledge survey here: https://fablemakers-domt.backerkit.com/
2) Charge cards - July 15th-19th, 2024.
We're going to be charging cards on the week of July 15th-19th, 2024. This will cover any shipping, taxes and any add-ons you may have ordered.
We will be posting updates when we start the process to make sure everyone can update their pledges and to ensure you are all kept aware of when we will charge.
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Dungeon Card Challenges: Complete!
This stretch goal is complete and heading your way as this update goes out! Check your emails for a message from Backer Kit and links to your PDF rewards. Here's a couple screenshots of the interior of the PDF!
Remaining Stretch Goal Progresss
Guided Oracle Spreads: Writing! We're hard at work writing these handy Oracle Spreads to help you get the most out of your Fablemaker's Deck of Many Things. They are on track for their scheduled Q3 delivery!
Fabled Heroes Subclasses: Editing! We are looking over the first draft of the new Druid, Rogue and Warlock subclasses and are getting them ready for their release at the end of Q3. Can't wait to see what you think!
Thief of Fate Adventure: Writing! We want this adventure to be fun and exciting, and so we are taking our time to make sure that it's just right. That being said, it is fully on track for a release in Q4, right in time for the holidays!
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Need help?
E-mail us at [email protected]
Cheers,
The Hit Point Press Team
